Payments, Shipping , Handling and More



Payment Policy

We Accept All Major Credit Card Payments via PayPal the safest way to shop online! click here to learn more about PayPal

Account Charges

Your credit card account will be charged when you place your order. If we are not able to fulfill your order for any reason your account will be refunded.

Shipping Rates

Free Shipping: 7 – 14 days

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to upgrades your order to a faster shipping service.

Carriers

We use the following carriers to deliver our orders: USPS

Shipping Schedule 

Most orders are shipped within 24 hours Monday – Friday 8am – 5pm.
Items ordered on after 3pm will be shipped the following day

 

USPS Shipping SERVICES:

First Class Mail: 3-8 days
Priority Mail: 2-3 days est.
Priority Mail Express: 1-3 days est.
Priority Mail International: Up to 2 Weeks

We are not responsible for delivery delays due to carriers downtime or weather

Order Tracking

Tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Handling

Handling time my vary for handmade products , Pre Orders and Back Orders
Be advised,  handling time may be up to two weeks before items my be shipped

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Pre-Order
New items coming soon are available for Pre-order at a discounted price. If you order an item on Pre-Order you bank account will not be charged until items are available. You may cancel your order any time between then and your account will not be charged.

Returns, Refunds and Exchanges Policy

How To Return An Item:
Your item must be in its original unused condition to be returned. You must return the item within 14 days of your purchase.

  1. Please email nystonerclub@gmail.com to request a refund.
  2. Mail your returned item to:
    NyStonerClub.com
    Returns Department Tracking #
    870 Columbus Ave Suite 16D
    New York , NY 10025
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card / Billing Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.